Dispute Resolution
iTrade Capital Markets Ltd offers clients an efficient and
effective Dispute Resolution Process. To initiate the process,
clients must download, complete and sign the Dispute Resolution
Form below, with all the information requested, and fax it to
any of the numbers listed at
www.icmtrading.com/fax. After that, clients can expect the
following:
|
(i) |
Once a dispute is submitted, it will be acknowledged via
email within 3 business days and a course of
investigation will be outlined. |
|
(ii) |
Clients may be asked to provide specific or additional
information so that we can ascertain all relevant facts.
Clients are invited to provide as much information as
deemed relevant to the dispute. |
|
(iii) |
Your ICM Relationship manager will confirm the key
issues of your dispute in writing and keep in regular
contact with you while the dispute is being
investigated. Your relationship manager will also keep
you advised as to the current status of the
investigation and will inform you of the ultimate
resolution. |
|
(iv) |
ICM will then consider all information available
regarding the dispute and will take one of three courses
of action:
(a) Accept the complaint and offer a remedy; |
|
(v) |
Remedial action may range from an apology to financial
compensation. Where a financial remedy is considered
appropriate, the aim is to provide fair compensation for
any loss suffered. |
|
(vi) |
ICM aims to resolve all client disputes within 10
business days. |
Please note that complaints which do not adhere to this process
may not be resolved expeditiously.
Download Dispute Resolution Form
Notice the ICM Difference
Our Platforms
| WinTrader | MetaTrader 4 |
